1. Can I trust noellebydesign?
Yes, absolutely! We have been a top selling store on Etsy for 5 years now with a 5 star reputation, we achieved that status by offering the very best products and service to our customers. Also all credit card transactions are
2. When will my order ship?
We make all orders on the weekend. This means you must purchase by Friday 11 PM EST to be included in that weekend's production. We then ship the items out on Monday via USPS Priority Mail 2-3 days (USA only). Please keep in mind if you purchase AFTER Friday 11 PM EST your item will not be made until the NEXT weekend.
3. Can I Rush my Order?
Yes we can do that for you for a small fee! Please reach out to us via the Chat window or via email and we will be happy to discuss your particular needs and suggest a course of action to ensure you receive your items in time!
4. Do you offer Free Shipping?
I am sorry but we feel it is important to show the breakdown in costs to the customer and not hide the shipping fee in the item cost (because let's be honest, shipping is never free!). We believe that this transparency in pricing is one part of providing great customer service.
5. Do you have cheaper shipping options?
Sorry but we ship everything via USPS Priority Mail 2-3 day. We do this for two reasons; First, so that it is tracked and insured in case of an issue with shipping, Second we ship on Monday via 2-3 day shipping so that you have it for your birthday party on the weekend! We have found this method to be the most effective for our customers as we have tested many shipping methods over the 5 years that we have been doing this.
6. What size are the shoes?
The shoes come as one size only. They are 4.75" on the outside of the sole. Please measure as I do not accept returns for wrong sizing.
The best way to measure is by using a piece of paper and a pencil. Make a mark where her toes are and where her heel is and then measure between those marks.
7. Why do you use Gerber onesies?
Our shop primarily uses Gerber onesies (unless otherwise stated in the description) because Gerber is a trusted brand that most Mom's are familiar with! When ordering please refer to the size chart and keep in mind that Gerber does run smaller than other brands.
8. What if I order the wrong size?
Reach out to us and let us know! We know that it can be difficult to choose sizing online so we offer a coupon code for you to purchase another size, but keep in mind that shipping fees will still apply to the new order.
9. Do you offer Returns/Exchanges?
Sorry but all items are custom made on-demand when you order (and often customized with your child's name) so we cannot accept returns or exchanges. But please contact us if for any reason you are unhappy with your order!
10. What are the Washing Directions?
Because you want the onesie to still look as good as new for her photos & party, I suggest hand washing in cold/warm water. Then lay flat to dry. After that you can wash it as normal (just not HOT water) but I always recommend laying it flat to dry as the heat from the dryer can cause damage to the image. The cotton skirts wash really easily, just remember to sort colors as some ink may still bleed out. They also look really great when pressed with a hot steam iron! Any of the tulle or ribbon items should be spot cleaned and lay flat to dry.
11. Do you have another Font for names?
No, All personalization is done with our Noellebydesign Shop Font. Keep in mind that it is a traditional cursive font which means that the way that some upper case letters are written may be different than you are used to. This is particularly true when it comes to the following letters: T, F, Z, and G. So please ask to see a sample if you are unfamiliar with traditional cursive handwriting.
12. Where are the items made?
All of the items on this website are lovingly handcrafted by me in my home here in Florida, USA!! This means that your purchase supports a local family rather than a major corporation.